Course curriculum

  • 1

    Welcome to the course!

    • How to use this course
  • 2

    Understanding the Campaign

    • Who are My Car Finance Refund?

    • What is this Campaign About?

    • Who are Charterhouse Claims?
  • 3

    Back to Basics

    • What is Mis-Sold Car Finance?

    • What is Motor Finance?

    • What is PCP?

    • What is a Hire Purchase (HP)?
  • 4

    Mis-Sold Car Finance Eligibility

    • What vehicles are included?

    • What complaints will the investigation look into?

    • Which claims won't the investigation cover?
  • 5

    My Car Finance Refund Script

    • Understanding the Script
  • 6

    Managing Customers

    • Addressing Customer Concerns & Objections

    • How is Compensation Calculated?

    • Banned phrases and statements
  • 7

    Customer Documents and Links

    • What Documents and Links?

    • Curzon Claims Consent Form

    • Curzon Claims Terms of Service

    • Charterhouse Claims Letter of Authority

    • Charterhouse Claims Key Facts

    • Charterhouse Claims Terms & Conditions

    • Charterhouse Claims Privacy Policy
  • 8

    Quality Assessment

    • Compliance